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Managing Your Subscription

Manage your Auditoro subscription from the billing settings. This includes upgrading, downgrading, viewing invoices, and cancellation.

Accessing Billing​

  1. Go to Settings → Billing
  2. View your current plan and usage
  3. Access the customer portal for detailed management

Current Subscription​

The billing page shows:

  • Current plan - Starter, Growth, or Scale
  • Billing cycle - Monthly or annual
  • Next billing date - When you'll be charged
  • Usage - Sites and scans used this period

Upgrading Your Plan​

Upgrade to get more sites, scans, or features:

  1. Go to Settings → Billing
  2. Click Change Plan
  3. Select your new plan
  4. Confirm the upgrade

What Happens When You Upgrade​

  • Immediate access - New limits apply right away
  • Prorated billing - Pay the difference for the remaining billing period
  • No data loss - All your sites and history are preserved

Downgrading Your Plan​

Downgrade if you need fewer resources:

  1. Go to Settings → Billing
  2. Click Change Plan
  3. Select the lower plan
  4. Confirm the downgrade

What Happens When You Downgrade​

  • Effective next cycle - Changes apply at your next billing date
  • Site limits - If you exceed the new limit, you'll need to remove sites
  • Feature access - Higher-tier features become unavailable

Before Downgrading​

Check that you'll be within the new plan's limits:

Going fromGoing toCheck
Scale → GrowthGrowth≤40 sites
Scale → StarterStarter≤10 sites
Growth → StarterStarter≤10 sites

Viewing Invoices​

Access your billing history:

  1. Go to Settings → Billing
  2. Click View Invoices or Billing Portal
  3. Download invoices as PDF

Invoices include:

  • Charge amount
  • Billing period
  • Plan details
  • Payment method used

Updating Payment Method​

Change your credit card or payment method:

  1. Go to Settings → Billing
  2. Click Billing Portal
  3. Select Payment Methods
  4. Add or update your card
  5. Set as default if needed

Billing Cycle​

Monthly Billing​

  • Charged on the same date each month
  • Scans reset on billing date
  • Flexibility to change plans monthly

Annual Billing​

  • Save compared to monthly billing
  • One payment for the year
  • Scans reset monthly (same total)

To switch between monthly and annual:

  1. Go to Settings → Billing
  2. Click Change Plan
  3. Select the billing frequency
  4. Confirm the change

Cancellation​

To cancel your subscription:

  1. Go to Settings → Billing
  2. Click Cancel Subscription
  3. Provide optional feedback
  4. Confirm cancellation

What Happens When You Cancel​

  • Access continues until the end of your billing period
  • No further charges
  • Data is retained for 30 days after access ends
  • You can resubscribe anytime to restore access

Reactivating​

If you change your mind:

  1. Log back into your account
  2. Go to Settings → Billing
  3. Click Resubscribe
  4. Choose your plan

If you reactivate within 30 days, your data is restored.

Usage Limits​

Scan Budget​

Your monthly scan limit resets each billing cycle:

  • Starter: 30 scans/month
  • Growth: 100 scans/month
  • Scale: 500 scans/month

Unused scans don't roll over.

Site Limits​

Site limits are enforced at the time of adding sites:

  • Starter: 10 sites
  • Growth: 40 sites
  • Scale: 200 sites

If you're at your limit, remove a site or upgrade to add more.

Common Questions​

When am I charged?​

You're charged on the same date each month (or annually if on yearly billing).

What if my payment fails?​

We retry failed payments for a few days. If unsuccessful, your account is paused until payment is resolved.

Can I get a refund?​

Contact support@auditoro.io within 14 days of a charge if you need to discuss a refund.

How do I get an invoice for a specific period?​

Access all invoices through the Billing Portal. Each charge has a downloadable invoice.